Betpas FAQ — Your Questions, Clearly Answered

For identity verification you will typically need a clear photo or scan of a valid government-issued ID — your CNIC (Computerised National Identity Card) is the most straightforward option for Pakistan players. For address verification, a recent utility bill or bank statement showing your name and address is usually sufficient. You may also be asked to verify ownership of your payment method before processing your first withdrawal. Submitting clear, legible documents avoids delays — blurry or cropped images are the most common reason verification takes longer than it should.

Go to the Login page and click the "Forgot Password" link below the sign-in form. Enter the email address you registered with and a reset link will be sent to that inbox, usually within a minute or two. Click the link in the email and follow the instructions to set a new password. If the email does not arrive, check your spam or junk folder before requesting a second one. If you no longer have access to the registered email address, contact support — they can verify your identity and assist with account recovery manually.

No. Each person is permitted to hold only one Betpas account. Running multiple accounts — whether under the same name or different details — is a violation of the Terms and Conditions and can result in all accounts being permanently closed and any balances being forfeited. If you believe you have accidentally created a second account, contact support immediately before making any further deposits. The team can identify the situation and help you consolidate everything back to your original account without penalty.

Log in to your account and navigate to the Account Settings section. From there you can update your contact email address, phone number and notification preferences. Some changes — particularly to the email address linked to your account — may require a re-verification step to confirm ownership of the new address. Keep your contact details up to date; the email address on file is your primary account recovery route, so using one you actively check is important.

Betpas supports a range of payment options widely used across Pakistan. You can deposit using:

• JazzCash — Pakistan's most widely used mobile wallet
• Easypaisa — available through the Easypaisa app or any Telenor account
• Raast — the State Bank of Pakistan's instant digital payment system
• Bank Transfer — direct transfer from any major Pakistan bank
• Debit / Credit Cards
• Mobile Wallets

All transactions are processed in PKR. There are no currency conversion fees for Pakistan players.

Most deposits via JazzCash, Easypaisa and Raast are processed almost instantly — your balance should update within a minute or two of completing the payment on your end. Bank transfers can take slightly longer depending on the originating bank, but are generally credited the same day. If a deposit has not appeared in your Betpas balance within 30 minutes and the payment shows as completed on your side, contact support with the transaction reference number and the team will track it down for you.

Minimum deposit amounts can vary slightly depending on the payment method you choose. For most methods the minimum is low enough that it is accessible to the majority of players — check the Deposit page inside your account for the current minimums listed against each payment option. There is no maximum cap for deposits in PKR, though large transactions may require additional verification steps as a security measure. Deposit limits you have set yourself in the Responsible Gaming section will also apply.

Betpas does not charge fees on deposits from your side. Any charges that may apply are typically at the payment provider level — for example, some banks charge a small fee for outgoing transfers. JazzCash and Easypaisa transfers to the platform are generally free for the sender. If you are unsure whether your bank or wallet provider charges for the transfer, check with them directly before initiating. The amount credited to your Betpas account will reflect exactly what was received.

Log in to your account and go to the Withdrawal section. Select your preferred payment method, enter the amount you wish to withdraw in PKR and confirm. Withdrawals are processed back to the same method you used to deposit where possible — this is a standard anti-fraud measure. If you have used multiple payment methods, you may be able to split the withdrawal across them. For a full step-by-step guide to the withdrawal process, visit the Withdrawal page.

Processing times depend on the method and whether any additional verification is required. JazzCash and Easypaisa withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers take one to three business days depending on the receiving bank. Your first ever withdrawal may take slightly longer as the team completes identity verification — this is a one-time step that speeds up all future payouts. Higher VIP tiers on Betpas benefit from priority withdrawal processing, so regular players generally see faster times over time.

The most common reasons for a withdrawal being held or returned are: identity verification documents not yet submitted or approved, an active bonus with wagering requirements not yet fully met, a mismatch between the payment details entered and those on file, or a security review triggered by unusual activity. In all cases, you will receive a notification explaining what is needed. Address the flagged item and resubmit — most delays are resolved within the same business day. If you are unsure why a withdrawal is stuck, contact support with your withdrawal reference number.

Minimum and maximum withdrawal limits vary by payment method and are displayed inside your account on the Withdrawal page. For most methods the minimum is set at a level that covers a typical winning session without making small payouts impractical. Daily and weekly maximums exist to manage payment flow — players at higher VIP tiers typically have access to larger single-withdrawal limits as one of their programme benefits. Check the Withdrawal page or the VIP page for current figures.

Log in to your account, go to Sports and select Cricket from the sport categories. You will see all upcoming fixtures listed with current pre-match odds. Click on the fixture you want to bet on to expand the full market list — match winner, top batsman, total runs, first wicket method and many more depending on the match. Click on the odds for your chosen selection; it will be added to your bet slip on the right side of the screen. Enter your stake in PKR, review the potential return, and confirm your bet. A confirmation message will appear and the bet will show in your account history.

Live betting, also called in-play betting, lets you place bets on a match while it is already in progress. For Cricket this means you can bet on outcomes after seeing the first few overs, react to a wicket falling, or back a team whose odds have shifted during a powerplay. The live betting section shows real-time updated odds that change based on what is happening on the pitch. Because odds move quickly during live play, you will sometimes see a brief suspension of markets when a wicket falls or a significant event occurs — this is normal and the markets reopen within seconds. Access live betting through the Sports section during any match in progress.

A void bet is one that has been cancelled and had the stake returned to your account rather than settled as a win or loss. Bets are typically voided when a match is abandoned before completion, when a fixture is postponed beyond the settlement window, or when a market was listed with an error that required correction. If a bet within an accumulator is voided, the remainder of the accumulator is usually settled without that leg — meaning the odds are recalculated without the voided selection rather than the whole bet being cancelled. Any stake returned from a void bet will appear in your account balance promptly.

While Cricket — including Pakistan Super League (PSL), T20 internationals, bilateral series and World Cup fixtures — is the priority offering for Pakistan players, the Betpas sports section also covers Football (including top European leagues, international tournaments and the domestic Pakistan Football League), Esports titles, Tennis, Basketball and several other sports. The full list of available sports and current live events is displayed in the Sports section. Availability of markets can vary based on the season and scheduled fixtures.

The welcome bonus is available to new players who register and make their first deposit. The bonus amount is added to your account alongside your deposit, giving you extra funds to use on the platform. To convert bonus funds into real withdrawable cash, you need to meet the wagering requirements — this means playing through the bonus amount a set number of times within the stated timeframe. The specific offer and its terms are shown at the time you claim it inside your account. Always read the bonus terms carefully so you understand the wagering requirement and any game restrictions before claiming.

A wagering requirement tells you how many times you need to play through a bonus amount before it becomes available to withdraw. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in qualifying bets before that bonus converts to real cash. Progress towards meeting the wagering requirement is tracked inside your account in the Bonuses section — you can check your current progress at any time. Not all game types contribute equally to wagering: Sports bets, Slots and Live Casino games each have contribution percentages which are shown in the relevant bonus terms.

VIP points are earned automatically every time you place real-money bets on Betpas — whether on Sports, Slots or Live Casino. The rate at which points accumulate varies slightly by product but the system is designed to reward consistent play. As your points total increases, you progress through the VIP tiers, each one unlocking better benefits: higher cashback percentages, faster withdrawal processing, dedicated support, bigger bonus offers and increased withdrawal limits. Your current tier, points balance and progress to the next level are all visible from the VIP section inside your account. For a full breakdown of each tier's benefits, visit the VIP page.

Yes. Betpas regularly runs promotions tied to major Cricket events — during PSL season in particular, you will find enhanced odds on selected matches, special accumulator boosts and bonus offers that are only visible to logged-in players. T20 international series and World Cup tournaments also attract seasonal promotions. These offers are announced in the Promotions section of your account and via email to registered players. Signing in regularly during active cricket seasons is the best way to catch time-limited offers before they close.

Log in and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly or monthly deposit limits in PKR. Any limit that reduces your current spending cap takes effect immediately — there is no waiting period for reductions, which is by design. If you want to increase a limit you have previously set, a short cooling-off delay applies to give you time to reconsider. Setting a realistic budget before you start playing is one of the most effective ways to keep your Betpas experience enjoyable and within your means.

A cool-off period temporarily prevents you from logging in and placing bets for a chosen duration — from a few days up to several weeks. It is useful if you feel you have been playing more than intended and want to step back without going through a full self-exclusion. During a cool-off period your account remains open but you cannot deposit or place bets. You can set a cool-off period from the Responsible Gaming section of your account settings at any time. The period cannot be shortened once it has started — this is intentional to ensure the break is effective.

Self-exclusion closes your account for an extended period — options typically range from six months to several years, and a permanent closure option is also available. To activate self-exclusion, go to the Responsible Gaming section in your account settings, or contact support directly and request it from the team. Once self-exclusion is active, your account is closed and you will not be able to create a new one during the exclusion period. Any remaining balance at the time of self-exclusion is withdrawable — contact support to arrange this. For more information on all available tools, visit the Responsible Gaming page. Betpas is strictly for adults aged 18 and over.

Session time reminders are notifications that appear while you are logged in, prompting you to take a break after a period of time that you define in advance. You can set the reminder interval to whatever works for you — 30 minutes, one hour, two hours or longer. When the reminder fires, it shows you how long you have been playing in the current session and gives you the option to continue or log out. These reminders are a simple but genuinely useful tool for players who want to stay aware of their time on the platform without relying on willpower alone. Enable them from the Responsible Gaming section at any time.